Returns and Refunds

Eligibility for Returns
Due to the nature of our products (hair care and cosmetics), we accept returns only under the following conditions:

• Item received is damaged, defective, or incorrect
• Item is unopened, unused, and in its original packaging with seal intact
• Return request is made within 48 hours of delivery

For hygiene and safety reasons, opened or used hair care/cosmetic products cannot be returned or exchanged, unless faulty.

How to Request a Return

1. Contact us on WhatsApp within 48 hours of delivery
2. Provide your order number and clear photos/videos of the item (and packaging, if damaged)
3. Our team will review and confirm if your item qualifies for return, exchange, or refund

Refunds

• Approved refunds are processed within 5–7 business days after the returned item is received and inspected
• Refunds are issued to the original payment method via Paystack
• Shipping fees are non-refundable, except where the return is due to our error (wrong/damaged item)

Exchanges
If you received the wrong item or a defective product, we’ll arrange a free exchange once the issue is verified. Exchanges are subject to product availability.

Non-Returnable Items

• Opened/used products
• Items without original packaging
• Sale/clearance items (unless faulty)
• Wholesale/bulk orders (handled case-by-case per wholesale agreement)

Cancellations
Orders can be cancelled free of charge before they are processed/shipped. Once an order has shipped, it can no longer be cancelled — our return process applies instead.

Contact
All return, refund, and exchange requests go through WhatsApp for fastest resolution.